Frequently Asked Questions
Everything you need to know about your ROJA beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our website to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, ROJA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are ROJA products cruelty-free?
Absolutely. We are committed to ethical beauty, and none of our products or ingredients are tested on animals at any stage of production.
How can I find the right shade for my skin tone?
We provide a virtual try-on tool on our product pages and a detailed shade-matching guide. If you need further assistance, our beauty consultants are available via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.