Returns & Exchanges
At ROJA, we want you to be completely satisfied with your luxury fragrance purchase. If you are not entirely happy, we offer a 30-day return policy for items in their original, unopened packaging.
Initiate Your Request
Log into your ROJA account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Secure Your Package
Carefully place the unused beauty products in their original boxes and secure them within a shipping carton to prevent damage during transit.
Ship to ROJA
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing